General Policies​ & Terms

• The Management Reserves The Right To Change Or Alter Anything On This Menu At Any Time With Out Prior Notice.

• The Management Has Given The Right To The Customer To Bring Their Own Bottled Alcohol For Consumption During Their Meal – Strictly No Soft Drinks Allowed. (You Will Be Asked To Remove The Soft Drink From The Table Or Alternatively Charged)

• No Seat Can Be Taken Up Without Ordering A Main Course Dish. Alternatively, Two Side Dish Dishes Or Two Starters Per Adult.

• If Ever A Customer Is Noisy Who Is Disturbing Other Customers Or The Management, They Will Be Asked To Leave.

• We Do Not Accept Responsibility For Any Lost Or Stolen Personal Items After Entering The Restaurant.

• All The Gangways Should Be Kept Clear Of Your Belongings.

• The Floor Can Be Slippery When Wet. Please Take Care If You Are Wearing Heels.

• Please Note If You Have Any Allergies To Double Check With The Management Before Consuming Any Food. We Do Not Guarantee Anything Unless Given In Writing. Anything Verbal Is Open To Human Error.

• We Do Not Accept Separate Bills Or Payments. Each Individual Table Bill Must Be Paid In Full As One.

• The Management Reserves The Right To Not Serve Anyone At Any Time Without Giving Reason.

• The Restaurant Has To Be Cleared Out Before Closing Time Due To The Restrictions On Planning.

• Kindly Note: The Prices Listed Reflect Our Dine-In Menu. Takeaway And Delivery Prices May Differ.

• The 15% Discount Applies To Orders Placed Via Our Website. A Delivery Charge Of 2.99 GBP (within 3 miles and extra charges for above 3 miles) And A Service Charge Of 0.99 GBP Will Be Applied Separately And Are Not Eligible For Discount.

• Ameen’s Restaurant Is VAT Registered, And All Prices Shown Include UK VAT At 20%.

Complaints, Refunds & Replacements

• All complaints must be reported within 15 minutes of delivery or collection.

• Photographic evidence is required before any replacement, refund, or credit.

• Partially eaten items cannot be refunded. All items must be returned in full for inspection.

• Requests for different dishes than originally ordered are treated as new orders and must be paid for unless stated otherwise.

• Management may decline replacement requests that contradict order details. 

Collection & Delivery Policy 

• Delivery times are not guaranteed and can vary based on the time of day, day of the week, traffic conditions, and the number of orders being prepared.

• We aim to deliver within 60 minutes, but during busy periods, deliveries may take up to 90 minutes.

• Customers must provide correct contact details and delivery address when ordering.

• For deliveries where no one answers, drivers will make up to three (3) phone call attempts.
  If unanswered after these attempts, the order will be returned to the restaurant with no refund issued.

• Collections must be collected promptly to ensure food quality. We are not responsible for quality decline if orders are collected late.

• If incorrect address details or lack of response results in a failed delivery, any request for redelivery will incur an additional charge.

• All refund or replacement requests for orders placed through third-party platforms (e.g., Deliveroo, Just Eat, Uber Eats) must be made directly through that platform.
  The restaurant cannot issue refunds or credits for orders made via third-party services.

• Management reserves the right to refuse delivery or collection to customers who behave aggressively, refuse to provide accurate information, or have a history of false claims. 

Abusive or Threatening Behaviour

• Abuse, threats, intimidation, or attempts to pressure staff (including misusing “trading standards”) will result in refusal of service.

• Customers who engage in false claims, aggression, or manipulative behaviour may be permanently banned.